Title: Delivery Manager
Contract: 12 months to start
Rate: 80.00 per hour
Data Network Delivery Manager – contract – Scarborough
We are looking for two well-seasoned Delivery Managers as part of our Next Generation Network (NGN) Deployment in the Canadian Retail Branch (CRB).
These individuals would have to be strong Project Managers, but also have a strong technical background/experience for their respective role (i.e.Telephony and Data Network).
Contract Delivery Manager for ‘Data Network’
. Start Date: September 2, 2015
. Term: Initial 12 month term renewable to 18 months
Delivery manager role for Canadian Retail Branch Next Generation Network – Data Network Twelve month initial term, renewal for up to 18 months total term Normal working conditions. However, Delivery Managers require a high degree of mobility for both meeting attendance and frequent “informal”
checking on progress and “reality”. Flexibility to schedule work outside of standard business hours is essential.
This is a high pressure role due to the likelihood of needing to deal with project delays and budgetary/schedule constraints; success being measured primarily by other peoples output and ability to execute tasks.
Priorities often shift with little warning, requiring fast, effective allocation of resources to meet the new priorities and meet deliverable commitments on the existing priorities.
The Canadian Network Services team is responsible for the operations of the data network of bank’s Canadian retail branches, data centres, wealth management locations, call centres and Executive Offices.
This Delivery Manager role will be accountable for the successful delivery of the next generation network (data) infrastructure at bank’s Canadian Retail Branch environment.
S/he will be the focal point and representative of the Canadian Banking & Data Centre Network Services Team in the overall Next Generation Network Program. This is a leadership role that will manage multiple (up to 3) technical coordinator roles and act as an escalation point for issues relating to the nightly site cutover activities.
The Delivery Manager is accountable for ensuring that the business needs and outcomes of the project are met as per business case.
The Delivery Manager is responsible for the management of the set of projects undertaken by the Canadian Network Services team in a manner that optimizes the ROI from these projects and ensures their alignment with the organizations strategic objectives.
The Delivery Manager is expected to have ‘strong’ business acumen, ideally with some specific knowledge of retail banking, that they can leverage to build the necessary relationship with the client being supported; establishing the trust to deliver the requirements that are being provided to them.
The position requires expert understanding of networking technologies (TCP/IP, BGP4, QoS, MPLS, Cisco IOS and IOS-XR) and project management methodologies. The Delivery Manager will have excellent skills in relationship and general business management.
Provide consulting and guidance on project initiatives including developing creative/alternative approaches to problem resolution. The focus is to be kept on overall business solutions, not on specific packages or technologies.
The solution must be formally documented and costed as the General Design Document and internally represented on the project management tool (i.e. Microsoft Project). Definition of development activities at sufficient detail levels.
Identify and confirm project leads from all required business stakeholders and IT groups to ensure responsibilities and deliverables are understood by each.
Assist and provide input to the Next Generation Network Program Manager to prepare appropriate information for dissemination to the Steering Committee.
Manage project participants and relationships ensuring project teams are cohesive ad operating to common objectives and priorities.
Work with the Program Manager to establish the scope of the project and then manage to the established scope.
Ensure Project Change Notifications are raised where necessary and approved. If the scope changes, identify impacts to the Program Manager, Project Sponsors and/or Steering Committee.
Hold meetings and work sessions as necessary to ensure that project management deliverables are met i.e. project planning, risk management, issue management, status meetings
Motivating the project team and maintaining the momentum of the project against background of changing and occasionally conflicting priorities
Ongoing communication of project status, completing the monthly project status reports and escalating issues to the Program Manager, Operations Sponsor, SVPs and EVPs.
Ensure the documentation and archiving of project activities, deliverables, tools and findings and for use in future projects.
Coach and manage the project coordination resources to ensure successful execution of nightly cutover activities
Work with the Telco Supplier’s project managers to ensure the Supplier’s technicians are meeting project obligations.
Manage and escalate issues to the Bank and Supplier management teams.
The Delivery Manager is to have a developed, demonstrated competence in IP networking and MPLS carrier technologies related to the retail banking and broader financial services industry.
This is to be coupled with the ability to effectively project manage a multiple number of projects of varying complexity in a sophisticated matrix management organization.
To be effective, a thorough knowledge of the Bank’s formal and informal organization structure is imperative.
The Delivery Manager position requires expert knowledge of project management tools and methodologies.
The position is expected to have extensive knowledge of emerging technologies, product development methodologies and technical architectures pertaining to the area.
The Delivery Manager will have advanced management and leadership skills sufficient to lead and motivate the team and excellent skills in relationship and general business management.
The position requires expert team building skills to create and sustain highly motivated groups within diverse and multi-functional reporting units that are most often not within the incumbent’s direct supervision.
The Delivery Manager must possess strong problem-solving and analytical skills to rapidly assess problem situations and creatively develop alternate solutions and approaches necessary to resolve high-level, complex problems.
The individual is expected to bring solutions to the table and support information technology part of business objectives.
Expert facilitation and interviewing skills are required to produce objective and highly developed requirements and solution documents.
The individual requires superior oral and written communication skills and proven ability to: make presentations to varied groups; deal with all levels of line management up to the Executive Vice-President (individually or in committee); chairing meetings involving diverse Bank organizations and management levels; and dealing with vendors/consultants without exceeding authority.
He/she must have an expert ability to balance competing or conflicting goals of various departments/stakeholders, requiring a mature, diplomatic approach and highly developed negotiation and influencing skills.
Strong influencing skills and negotiation skills are also critical in order to negotiate with project team members/management to acquire/maintain support and to negotiate priorities with full consideration and awareness of potential impact on business needs and outcomes.
PMP designation an asset
Formal Project Management Education
Bachelor’s degree in business or technology